Privacy Policy

Last updated: September 2024

Introduction

deft-ravine ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website and services.

Information We Collect

We may collect and process the following data about you:

• Information you provide when filling in forms on our website, including name, email address, and service preferences
• Correspondence records if you contact us
• Details of your visits to our website including traffic data, location data, and other communication data
• Information about your property requirements and preferences shared during consultations

How We Use Your Information

We use information held about you in the following ways:

• To provide our property search and consultation services
• To respond to your enquiries and requests
• To improve our website and services
• To send you information about services you have requested
• To ensure that content from our site is presented effectively

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Contract: Where processing is necessary for the performance of a contract with you
• Legitimate Interests: Where processing is necessary for our legitimate business interests

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Client records are typically retained for six years after the end of our business relationship, unless a longer period is required by law.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorised way. Access to your personal data is limited to those employees and third parties who have a business need to know.

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure of your data
• The right to restrict processing
• The right to data portability
• The right to object to processing

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy. We may share information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep this information confidential.

Cookies

Our website uses cookies to enhance your experience. For detailed information about the cookies we use, please see our Cookies Policy.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:

deft-ravine
14 Charlotte Square
Edinburgh EH2 4DJ
United Kingdom

Email: [email protected]